Shipping policy

Processing:

Orders are usually processed the same day and ship within 3-8 business days. Once your order leaves our location, you’ll receive a shipping confirmation email with tracking details. Please note that processing and transit times may be extended during holidays, high‑volume periods, or any disruptions affecting our carriers, or other third‑party fulfillment partners.

 

Shipping Time:

3-8 Business Days

 

Shipping Cost:

Accurate shipping options will be available in checkout after entering your full address.

Standard Shipping Cost from USD 9.69

Delivering to:

United States

 

Local Pickup:

3-8 Business Days

 

All shipping addresses:

The following shipping address requirements are applicable to all destinations:

The shipping address must be exclusively in Latin characters.
The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
Concho River Designs does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery:

A recipient’s phone number is required to ensure smooth delivery.

 

P.O. Box Delivery:

Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
First name: John (matching the name on the box)
Last name: Smith (matching the name on the box)
Address 1: PO Box 1776
Zip code: 28034
City: Dallas
Country: United States

 

Lost Packages:

In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. We cannot control the postal service. Please make sure you have entered your address correctly.

 

Cancellations:

You have 24 hours to cancel any orders. After this time, orders cannot be canceled or modified once they’ve been submitted. Please double‑check your shipping address and sizing selections before completing checkout.